Shipping & Order
1. General Shipping Information
- We provide premium shipping methods with a tracking number for each order.
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Shipping address should be input in English without any special symbols to help the courier company recognize your address in the system. We will ship according to the shipping address you provided. Please notify us of any address change before your order is marked "Shipped" to avoid parcel loss.
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Please contact our customer service staff immediately if you need to cancel or change an order. Once your order has reached "Shipped" status, it can no longer be canceled or changed in any way. To avoid complications, please recheck your shopping cart before checkout.
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We can ship all in-stock orders within 1 business day as your order has been confirmed.
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All items are inspected before dispatch and are carefully hand-packed.
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With standard courier practice, you need to check the contents of the parcel before signing for your goods. Otherwise, we will not be held responsible for any damage that may have occurred in transit.
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2. Shipping Options & Rates (United States)
(For Products in the US Warehouse & Global Warehouse)
2.1 Continental U.S. (50 States)
| Shipping Method | Order Value | Cost | Est. Delivery |
|---|---|---|---|
| USPS Ground Advantage | $0.00 - $5.00 | $9.99 | 3-7 Business Days |
| USPS Ground Advantage | $5.00 - $50.00 | $5.99 | 3-7 Business Days |
| USPS Ground Advantage | Over $50.00 | Free | 3-7 Business Days |
|
USPS Priority Mail (Faster Option) |
$0.00 - $50.00 | $19.99 | 1-4 Business Days |
| USPS Priority Mail | Over $50.00 | $17.59 | 1-4 Business Days |
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2.2 Non-Continental U.S.
(Includes Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, etc.)
| Shipping Method | Order Value | Cost | Est. Delivery |
|---|---|---|---|
| USPS Ground Advantage | $0.00 - $5.00 | $9.99 | 5-9 Business Days |
| USPS Ground Advantage | $5.00 - $70.00 | $7.99 | 5-9 Business Days |
| USPS Ground Advantage | Over $70.00 | Free | 5-9 Business Days |
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Important Notice:
- Before placing your order, please check the inventory location on the product page to confirm the delivery timeframes.
- For products stored in the Global Warehouse (Shenzhen), we will ship them directly from China.
- If you place an order for products from both the U.S. warehouse and the Global warehouse, we will ship your order separately: the products from the Global warehouse will be sent from China, and the products from the U.S. warehouse will be sent from the U.S. warehouse.
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3. Warehouse Locations
Our products are stored in both our U.S. and Global warehouses to provide more flexible logistics solutions. On each product's description page, we indicate the specific warehouse location.
3.1 U.S. Warehouse
Located in Dover, Delaware (19901).
For products stored here, we use USPS for shipping. Logistics within U.S. are very efficient, with an estimated delivery time of 3-7 business days.
For products stored here, we use USPS for shipping. Logistics within U.S. are very efficient, with an estimated delivery time of 3-7 business days.
3.2 Global Warehouse (China)
Located in Shenzhen, Guangdong.
For orders shipping from our Global Warehouse, we typically use YunExpress. Given the complexities of international shipping, the estimated delivery time is around 10 business days, though this may vary due to customs processes.
To ensure that your order is delivered within your desired timeframe, we recommend reviewing the warehouse information provided on the product pages before placing your order.ย ย
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