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Guarantee & Return Policy
OpenELAB Warranty & Return Policy
Effective Date: December 10, 2025
Last Updated: December 10, 2025
📄 This policy is printable. Use your browser's print function (Ctrl+P or Cmd+P) for a physical copy.
At OpenELAB, we are committed to providing accurate product descriptions and high-quality electronics. The following policy outlines your rights and obligations, designed to be fair to both our customers and our business operations globally.
1. Warranty Policy
A. Standard Limited Warranty (Global & US)
For customers in the United States, Asia, and other non-EU regions:
Warranty Period: OpenELAB provides a 12-month warranty from the date of delivery.
Coverage: This warranty covers defects in material and workmanship under normal use.
Resolution: We will repair or replace defective units at no charge.
B. Statutory Rights for EU/UK Customers (EU Compliance)
If you are a consumer residing in the European Union or the UK purchasing from our global site:
Statutory Guarantee: You are entitled to a 24-month statutory guarantee for conformity defects present at the time of delivery, in accordance with EU consumer protection laws.
Relation: The Standard Limited Warranty (Section 1.A) applies in addition to, and does not replace, your statutory rights.
C. B2B Customers
Unless otherwise agreed in writing, products purchased by business customers are covered by a 12-month warranty from the date of delivery. Where a sales agreement, quotation, purchase contract, or other written agreement specifies different warranty terms, the terms of that written agreement will prevail.
D. Warranty Exclusions (Applies to ALL Regions)
Warranty coverage is VOID if the damage is caused by:
Misuse: Incorrect installation, reverse polarity, or exceeding voltage limits.
Unauthorized Modification: This explicitly includes soldering, cutting pins, modifying the PCB, or flashing unauthorized/beta firmware that "bricks" the device.
Physical Damage: Drops, moisture/water damage, or electrical surges (lightning).
Normal Wear & Tear: Consumable parts (e.g., batteries), unless defective upon arrival.
Note: For non-warranty repairs (e.g., customer-induced damage), we may offer repair services for a fee. Shipping and diagnostic costs will be borne by the customer.
2. Return & Refund Policy
A. Return Window
Standard: You may request a return within 35 days of receiving your order.
EU Customers: You have the statutory right to withdraw from the contract within 14 days of receipt without giving a reason.
B. Refund Conditions & Restocking Fees
To protect against policy abuse, the refund amount is strictly determined by the condition of the returned item.
Ⅰ. Full Refund (100%)
The item is Brand New, Unopened, and Unused.
The original packaging is intact and sealed.
All accessories are present.
Ⅱ. Partial Refund (Restocking Fee / Value Depreciation)
If the item is returned in a condition that prevents it from being sold as new, OpenELAB reserves the right to deduct a Restocking Fee (or "Compensation for Loss of Value" for EU customers) from the refund.
Deductions apply if:
Signs of Use: Visible scratches, mounting marks on screw holes, or fingerprints.
Damaged Packaging: Original box is torn, written on, or missing.
Technical Modification: The device has been powered on, programmed/flashed, or soldered.
Broken Seals: Anti-static bags or security seals have been opened.
Depending on the severity of the usage/damage, the deduction may range from 15% to 50% of the product price. Items damaged beyond repair due to misuse will not be refunded.
Ⅲ. Refund Adjustment
In certain cases, a refund amount may be adjusted to account for non-recoverable costs associated with the order or payment transaction. This may apply when a customer requests to cancel an unshipped order for personal reasons, or in certain return/refund situations that are not caused by an issue or error on OpenELAB's part.
Any such adjustment will be determined based on the order amount and the specific circumstances, and may generally include the applicable payment processing cost, approximately 3.3% of the order total plus $0.30.
C. Shipping Costs
Defective / Wrong Item: OpenELAB covers the return shipping cost.
Customer Remorse (Changed Mind / Ordered Wrong Item): The customer is responsible for all return shipping costs to our designated return center (located in the US, Germany, or China, depending on your region). Original shipping fees are non-refundable unless required by local law.
3. Return Process (RMA)
To ensure a smooth return process, please follow these steps:
Authorization: Contact us at info@openelab.io before returning any item. Returns without prior authorization will not be accepted.
RMA Number: We will provide you with a Return Merchandise Authorization (RMA) number and the correct return address.
Packing: Ship the item back in its original packaging with the RMA number clearly marked on the shipping label (not on the product box).
Tracking: We strongly recommend using a trackable shipping method. OpenELAB is not responsible for returns lost in transit.
Sign in using your order email address and the code sent to your inbox. For a standard return, open your order to request a return within the applicable policy window. For a defective or incorrectly supplied item, email info@openelab.io so we can arrange the appropriate shipping and support under this policy. If the return option is unavailable, contact our support team. Submitting a return request does not mean a refund has been approved.
For return requests, product faults or difficulty accessing your order, email info@openelab.io. Include your order number if available, the product, quantity and your request. Photos or videos may help with product faults. You can still contact us about applicable defect rights or warranty coverage after a standard return window has ended. The conditions on this page and any applicable individual agreement apply.
Consumer withdrawal by email
Where a statutory consumer withdrawal right applies, you may send a clear declaration to info@openelab.io. No reason or approval from our customer service team is required to exercise that right.
This link opens a draft in your email app. Complete and review the details, then send the email yourself. Opening the draft does not submit a declaration. If no email app opens, copy the address above and email us directly.
Contact & Support
For questions regarding this policy or to initiate a warranty claim or return, please contact us:
- Pre-Ordering: If an item is unavailable, you can pre-order it. We'll dispatch once stock is replenished, usually within 10-20 working days. Special pre-sale products will specify the expected arrival time in the description.
- Express Shipping: Need it faster? Contact us via email or through our live chat support, and we'll arrange expedited delivery for you.
Description
The Module LLM Kit is a modular offline AI inference kit built around the Module LLM and Module13.2 LLM Mate. It brings large-language-model voice interaction, data communication, and host connectivity into a stackable M5Stack module design.
Based on the AX630C SoC, the Module LLM Kit provides 3.2 TOPS INT8 NPU performance, 4GB LPDDR4 memory, and 32GB eMMC storage. It can run built-in KWS, ASR, LLM, and TTS functions locally without relying on a cloud service, helping privacy-sensitive and network-limited projects keep voice and text processing on the device.
Notice: Before connecting the FPC cable, lift the connector latch first. After inserting the cable fully, press the latch down to secure it.
Before connecting the Module LLM FPC cable, remove the device frame as recommended. The FPC connector is located under the SPK module, so remove the SPK module before operation.
Model replacement requires AXERA-specific model processing. Existing general models from the market cannot be used directly.
Features
Module LLM Kit with Module LLM and Module13.2 LLM Mate for offline AI inference.
AX630C dual-core Cortex-A53 SoC with 3.2 TOPS INT8 NPU acceleration and native Transformer support.
4GB LPDDR4 memory, including 1GB for user applications and 3GB for hardware acceleration.
32GB eMMC5.1 storage for the Ubuntu-based system, models, and application data.
Built-in KWS, ASR, LLM, and TTS functions for local voice interaction.
Parallel multi-model processing, onboard microphone, speaker, RGB status LEDs, and ADB debugging.
Module13.2 LLM Mate adds M5-Bus power stacking, CH340N USB conversion, Type-C log output, Ethernet, and expansion pads.
Development support for Arduino, UiFlow2, StackFlow, apt-based model updates, and OpenAI API-compatible workflows.
Specifications
Processor
AX630C dual Cortex-A53 at 1.2GHz
AI performance
3.2 TOPS INT8 NPU; up to 12.8 TOPS INT4
Memory
4GB LPDDR4, with 1GB for user applications and 3GB for hardware acceleration
Storage
32GB eMMC5.1
System
Ubuntu-based system with StackFlow framework support
Built-in functions
KWS, ASR, LLM, and TTS
Microphone
MSM421A
Audio driver
AW8737
Speaker
8 ohm at 1W, 2014 cavity speaker
RGB LED
3 x RGB LED at 2020 package, driven by LP5562
Communication
Serial communication, default 115200bps@8N1, adjustable
USB conversion
CH340N
Network
RJ45 100Mbps Ethernet with onboard network transformer
Expansion
FPC-8P connection and HT3.96 x 9P solder pad
Upgrade methods
SD card and Type-C
Power consumption
No-load 5V at 0.5W; full-load 5V at about 1.5W
Operating temperature
0 to 40 degrees C
Module dimensions
54.0 x 54.0 x 13.0mm
Mate board dimensions
54.0 x 54.0 x 19.7mm
Combined weight
36.7g
Applications
Offline voice assistants that need local speech recognition, language understanding, and speech output.
Smart home controllers that continue operating when cloud access is unavailable.
Interactive robots and embedded terminals using the Module LLM Kit for local AI dialogue.
Privacy-focused AI gateways, education projects, and prototype devices for edge inference.
Product List
1 x Module LLM
1 x Module LLM Mate
2 x FPC-8P Wire
Other Content
The Module LLM Kit communicates with host devices through serial interfaces and can expose logs, Ethernet, and expansion signals through the Mate board. Use the StackFlow resources and connection guide to match the wiring, FPC connection, model update method, and host workflow before deployment.
Can this kit run AI features without cloud access?
Yes. The Module LLM Kit is designed for local KWS, ASR, LLM, and TTS processing, so supported voice and language workflows can run on the device.
Which model is preinstalled?
The module is listed with Qwen2.5-0.5B preinstalled, and the apt repository provides additional supported model packages.
Can any downloaded large language model be used directly?
No. The supported models use an AXERA-specific format and must be processed before they can run correctly on the hardware.
Fulfillment & Delivery
Processing targets, shipping rates by fulfillment warehouse, delivery estimates, split shipments, tracking, and customs information for OpenELAB US orders.
Store: OpenELAB USLast updated: August 28, 2026
1. Order Processing
In-stock U.S.-Warehouse items are generally dispatched within 1 business day after order and payment confirmation.
In-stock Global-Warehouse items are generally dispatched within 72 hours unless the product page states a different lead time.
Use a complete, carrier-recognizable shipping address. Enter the address in Latin characters when required by the carrier.
Contact us immediately if you need to correct or cancel an order. Changes are not guaranteed after fulfillment begins and normally cannot be made after the order is marked shipped.
Tracking information is provided after dispatch.
Processing and transit times are estimates rather than guaranteed delivery dates. Weekends, holidays, payment review, product restrictions, carrier disruptions, and customs can affect timing.
2. U.S. Shipping Options & Rates
Which rates apply? The product's fulfillment warehouse determines the available shipping methods. Orders containing products from both warehouses may be split into separate shipments. The final shipping options and charges shown at checkout apply.
2.1 U.S. Warehouse — Contiguous United States
U.S.-Warehouse rates for the contiguous United States
Shipping method
Order value
Cost
Estimated transit
USPS Ground Advantage
$0.00–$5.00
$8.99
3–7 business days
USPS Ground Advantage
$5.00–$55.00
$7.99
3–7 business days
USPS Ground Advantage
Over $55.00
Free
3–7 business days
USPS Priority Mail
$0.00–$50.00
$15.99
1–4 business days
USPS Priority Mail
Over $50.00
$13.99
1–4 business days
2.2 U.S. Warehouse — Non-Contiguous United States
U.S.-Warehouse rates for non-contiguous U.S. destinations
Shipping method
Order value
Cost
Estimated transit
USPS Ground Advantage
$0.00–$5.00
$9.99
5–9 business days
USPS Ground Advantage
$5.00–$70.00
$7.99
5–9 business days
USPS Ground Advantage
Over $70.00
Free
5–9 business days
2.3 Global Warehouse — Contiguous United States
Global-Warehouse rates for the contiguous United States
Shipping method
Order value
Cost
Estimated transit
YunExpress
$0.00–$5.00
$8.99
8–15 business days
YunExpress
$5.00–$55.00
$7.99
8–15 business days
YunExpress
Over $55.00
Free
8–15 business days
2.4 Global Warehouse — Non-Contiguous United States
Global-Warehouse rates for non-contiguous U.S. destinations
Shipping method
Order value
Cost
Estimated transit
YunExpress
$0.00–$5.00
$9.99
8–15 business days
YunExpress
$5.00–$70.00
$7.99
8–15 business days
YunExpress
Over $70.00
Free
8–15 business days
Non-contiguous destinations can include Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, and other U.S. territories or outlying areas. Carrier availability and the final rate are confirmed at checkout.
3. Warehouses & Split Shipments
U.S. warehouse
Somerset, NJ 08873
U.S.-Warehouse products are normally shipped with USPS. Estimated transit is generally 3–7 business days for contiguous U.S. destinations.
Global warehouse
Shenzhen, Guangdong, China
Global-Warehouse orders are normally shipped with YunExpress. Estimated transit to U.S. destinations is 8–15 business days after dispatch.
Split shipments: If an order contains items from both warehouses, the items may ship separately and arrive at different times. Each dispatched parcel will have its own tracking information.
4. Customs & Taxes
Import duties and customs clearance fees are included in the price. Shipping and applicable sales tax are calculated at checkout. Orders shipped from the Global Warehouse may still be reviewed by customs. Documentation requirements and clearance procedures depend on the destination.
Customs processing can extend delivery estimates.
If a carrier or authority requests identification or import documentation, provide it promptly to avoid delay.
Contact us before ordering if you require specific tax, customs, or purchasing documentation.
OpenELAB cannot control decisions, inspections, or processing times imposed by customs authorities.
5. Tracking & Delivery Issues
Review your tracking details after dispatch and inspect the parcel and products promptly after delivery. If an item is missing, damaged, or incorrect, retain the packaging and contact us with your order number, photos, and any relevant carrier information.
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